Of course! We’ve signed NDAs with many of our custom website clients. We understand that many custom-built functions can be essential to competitiveness in the market. We will remain professional, and never disclose such information to outsiders. We also keep our relationship with clients confidential, if we are asked to.

Absolutely not. What we make for you, based on your ideas, belongs to you. We commit ourselves to professional, ethical conduct, and we protect our customers. We will never share, nor resell, in whole or part, any custom code we’ve developed for a specific customer.

Unlike other types of websites, a customized website is usually designed and developed to solve problems for specific scenarios. Therefore, a company seeking this type of website should first be clear about what functions they truly need. One way to do this is to ask what your current problems are and what type of person will need the potential solutions your website can offer. It would also be helpful to research existing products on the market, or competitors that offer something similar to what you are looking to achieve.

Customized websites are usually complicated and thus, they can be difficult to describe. When working with a web developer to create these special websites, a common issue can arise known as ‘scope creep.’ This is when a project becomes much bigger than it was first thought to be, because it was not defined or planned properly from the start. Therefore, it is very important to clearly state what functions you must have on your website, and to do so in a detailed, measurable way.

If you are not sure how to do this, we can help. 5U^®'s experienced project manager can investigate your needs, and propose the most appropriate solution, with an estimated time and budget requirement.  After you review and approve our proposal, we will sign a contract to initiate the project. The work produced will be based on the documented scope.

Any customized website created by 5U^® belongs entirely to the customer who pays for it in full. We help our clients deploy their fully developed website on any compatible web server they wish to use. Thereafter, we can provide optional maintenance services on an ongoing basis. Customers can request the source code of their custom-developed website as soon as it is launched. They can also further develop features on the website, using any developer they trust.

Yes we do. Especially when it comes to customized website design and development, we not only consider how to solve front-end problems, but also plan for the back-end experience. We realize that maintenance should involve only a reasonable amount of time and learning. Even if you don’t have a technical background, we can patiently teach you how to use the functions of a custom website we make for you. We do this in a one-on-one training session, after the website is launched. We also provide complete, written instructions on how to manage and use the websites we make.

We provide a 366-day free quality assurance warranty for every customized website we make. If any problem is found within that 366 days, starting from when the website was launched, 5U^® will take responsibility for fixing it. 

During this period, we also offer full technical support on how to use the website functions we’ve developed. 

After this warranty period expires, we can continue maintaining your website, should you wish to subscribe to our ongoing management service. With this additional service, your website data will be backed up to remote, secure servers on a regular basis. This will ensure that you have access to multiple restore points, taken at different times, in case you need to revert an error or hack.

The time needed to produce a customized website, or custom functions on a website, will depend on the complexity of the project we are quoting on. In some cases, we can give quick estimates when the functions you need are very simple, or there are existing resources to help us speed up the process of development.

Generally speaking, considerable time is needed to gather information on most projects of this nature, including their requirements, restrictions and available resources. Diligence is also needed to come up with a development plan and design, as well as for testing, debugging and revisions. 

Project managing a website like this can take significant back-and-forth communication, notwithstanding in-person tutorials on how to use it, after we hand it to you. We have noticed that many customers who come to us with an idea for a customized website can be surprised at how long it actually takes to complete, if it is done well. 

With that in mind, we recommend that you budget at least 2 to 3 months for a project of this type. To help us stay on schedule, and to visualize real progress, we may recommend splitting your project into multiple phases. For example, we may suggest completing the most important functions first, while leaving the unclear, or less-important requirements for future development. 

In some cases, this may allow you to launch your website before it can do everything you want it to do. It can also be a much more feasible way to get up and running sooner, than later.

The cost to design and develop a customized website is generally higher than other types of websites. This is because customized functions are often created from scratch, especially when there aren’t any relevant, open source code libraries we can utilize. These websites also require careful testing and debugging, which takes more time, and is therefore more costly.

So, the end-cost of these websites will require a quote, based on a defined, precise scope document. It is very important that this document clearly states all the functions required beforehand. Adding requirements after-the-fact can sometimes necessitate a completely different approach. Changing gears too late into the project’s development can dramatically increase cost. 

Therefore, we recommend you first spend a lot of time thinking about the problems you need to solve, and all the possible scenarios that your website might need to handle. You can send us a list of the functions you’re imagining, along with examples of other websites you think are similar. This is to help illustrate details that may not be easy to describe in writing. 

Based on these initial details, if we think we can help you, we will schedule a meeting with you to discuss your needs further. We will have lots of questions! When we learn more about your project, we can send you a proposal for the estimated cost we think it will take to produce it.